What attitude are recruits expected to maintain at all times?

Recruits are expected to maintain a customer service attitude at all times because firefighting is fundamentally about serving the community and ensuring public safety. This attitude reflects the understanding that firefighters not only respond to emergencies but also interact with the public regularly. A strong customer service mindset fosters positive relationships within the community and demonstrates a commitment to helping and protecting others.

Additionally, a focus on customer service promotes teamwork and collaboration within the fire department, enhancing overall effectiveness during both emergency and non-emergency situations. Maintaining this attitude is essential for building trust and rapport, which are crucial when responding to incidents where community members may be experiencing significant distress or fear. Therefore, prioritizing customer service is intrinsic to the firefighter's role and mission.