What must we operate effectively to achieve our customer service goals?

To achieve customer service goals in the context of firefighting and emergency services, it is essential to address life safety, hazard stabilization, and property conservation. These elements are critical to the mission of firefighting and emergency response, as they directly impact the safety and satisfaction of the community being served.

Prioritizing life safety ensures that the health and well-being of both the public and firefighters are protected during emergency situations. Hazard stabilization involves safely managing and mitigating risks, reducing potential harm to people and property. Property conservation aims to limit damage and preserve resources, which in turn bolsters community trust and satisfaction with the services provided.

While strategies for management, improving technical skills, and reducing costs are important aspects of operational efficiency, they ultimately serve as supporting functions to the core mission of safety and service. Focusing primarily on customer service goals means putting the safety and protection of lives and property first, which builds public confidence and satisfaction in the firefighting services.